Customer Service Representative

Tempe, AZ
Full Time
Entry Level
 Are you passionate about making a positive impact on customers' lives? Do you enjoy understanding their unique needs and providing solutions? If so, we want to hear from you!

Key Responsibilities:
  • Respond to a high-volume of inbound customer calls and emails, offering solutions and information about our products/services.
  • Guide customers through product/app setup or processes over the phone, with patience and clarity.
  • Empathetically address customer concerns, escalating issues when necessary to ensure timely and effective problem resolution.
  • Build and maintain a knowledge base of our evolving products/services.
  • Accurately document interactions in our CRM system (familiarity with Salesforce is a plus).
  • Work collaboratively in a team environment that supports the community.
What We're Looking For:
  • High school diploma or equivalent (must be 18+ years old).
  • Basic computer skills and the ability to multi-task (listening, typing, and problem-solving simultaneously).
  • Strong communication skills with a customer-focused approach.
  • Experience in customer service (retail or social service environments is a plus).
  • Punctuality and reliability are essential!
  • Ability to guide customers over the phone through websites, apps, or other processes.
  • Familiarity with CRM systems (Salesforce or similar) is helpful but not required.
  • Bilingual candidates are encouraged to apply!
Perks & Benefits:
  • Centrally located office near public transit, with bike parking.
  • Paid time off for company holidays for full time employees
  • PTO for full time employees
  • Opportunities for career advancement.
  • Paid parking pass
Schedule:
  • Monday to Friday
  • Office hours are from 7 AM to 6 PM; shifts are assigned within that window.
Location & Commute:
  • Office-based position in downtown Tempe, AZ 85281.
  • Easily accessible by public transport or reliable personal transportation.
  • Walking distance of ASU
​​​​Position Details:
  • Full-Time (40 hours/week, Monday to Friday).
  • Part-Time (20-30 hours/week. We are flexible and will try to accommodate your school schedule)
  • Shift hours: Shifts between 7 AM and 6 PM.
  • Pay: $16/hour
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